Privacy Policy

1. Who this applies to

This policy governs personal data collected by VivahRank, operated by Akash Bhadauria (sole proprietor, Pune, Maharashtra, India), through vivahrank.in and related services. It applies to vendors, visitors browsing the leaderboard, and anyone who contacts us.

2. What we collect

From vendors during onboarding and use: business name, mobile phone number (for OTP verification), WhatsApp number if different, email, city, business category, portfolio URL, portfolio images, business bio, and — optionally — GSTIN for invoicing. Payment records include amount, timestamp, payment method type, and Razorpay transaction identifiers; we do not store card numbers, CVV, or UPI PINs. Session cookies for authentication.

From visitors: minimal analytics — page views, referring URL, approximate city, device type. No cookies that identify you personally without your consent.

3. Lawful basis for processing

For vendors, we process personal data on the basis of the contract to provide ranked placement, and on the basis of explicit consent given during onboarding for optional marketing communications. For visitors, we rely on legitimate interest for basic analytics.

4. How we use it

To operate the leaderboard, process bids and refunds, issue tax invoices, send transactional messages (payment confirmations, rank confirmations, weekly reset reminders), respond to support requests, and comply with tax and legal obligations. Vendor phone numbers displayed publicly on the leaderboard are shown only with explicit consent captured at onboarding.

5. Who we share it with

Service providers acting on our instructions and under confidentiality obligations: Razorpay (payments), MSG91 (SMS OTP), a WhatsApp Business API provider (once enabled), our hosting provider, our analytics provider, and our error-tracking provider. We do not sell personal data. We do not share personal data for third-party marketing.

6. Where it is stored

Personal data is stored in servers located in India (Mumbai region) wherever operationally possible. Some sub-processors may process data outside India for essential technical operations; where this occurs we ensure comparable safeguards.

7. How long we keep it

Vendor accounts and their listing content are kept while the vendor is active on the platform. Payment records and tax invoices are retained for at least 7 years to comply with Indian tax law. If a vendor requests erasure, we anonymize their listing and personally identifying details but retain the payment records with pseudonymized references.

8. Your rights under the DPDP Act, 2023

You have the right to: access your personal data; request correction of inaccurate data; request erasure (subject to tax retention above); withdraw consent for optional processing at any time; nominate someone to exercise these rights on your behalf; and grievance redressal.

To exercise any of these rights, contact our Grievance Officer at grievance@vivahrank.in. We respond within 30 days.

9. Grievance Officer

Akash Bhadauria
Email: grievance@vivahrank.in
Located in: Pune, Maharashtra, India

10. Security

We use encryption in transit (HTTPS everywhere), encrypted storage, principle-of-least-privilege access controls, and audit logging for sensitive operations. No system is perfectly secure; if we become aware of a personal data breach we will notify the Data Protection Board of India and affected persons within the timelines required by law.

11. Children

VivahRank is a business-to-business advertising service and is not intended for use by anyone under 18. We do not knowingly collect personal data from minors.

12. Changes to this policy

We update this policy as our services evolve. Material changes are announced on this page with a revised "Last updated" date.