Refund Policy

Bids are non-refundable

Every payment made to VivahRank is a purchase of ranked placement on a public leaderboard for the remainder of the current week. Once a payment is captured and applied to the leaderboard, it has delivered the service purchased. Payments are non-refundable except in the specific circumstances listed below.

When we do issue refunds

We will issue a refund in the following situations. Refunds are processed to the original payment method via Razorpay within 5–7 business days of approval.

• Duplicate charge — you were charged twice for the same intended bid due to a technical error or gateway issue. We refund the second charge in full.
• Technical failure to apply the bid — payment succeeded but our system failed to apply your bid to the leaderboard for reasons attributable to us. Full refund.
• Vendor suspension resulting in undelivered paid-placement time — if we suspend your listing before any of your paid placement time was delivered, the payment is refunded in full. If some placement time was delivered, the refund is prorated by the wall-clock time your paid placement was available on the board, not by the rank held or impressions received. Being outbid does not change the calculation. For example, a ₹4,500 payment is prorated using that payment amount and its undelivered time, even if your rank changed from #1 to #4.
• Payment successfully disputed with your card issuer or bank — the disputed amount is reversed. The corresponding bid is removed from the leaderboard and your account may be suspended pending review.
• Payment settled after the weekly reset — a payment that settles after the weekly reset is recorded against the week it was started in, gives no placement on the new board, and is refundable if you request it within 24 hours of the payment.

When we do not issue refunds

• Being outbid by another vendor mid-week. Your bid still buys your rank position at the amount you have paid.
• Not receiving the leads, bookings, or business outcomes you hoped for. VivahRank sells ranked placement, not outcomes.
• Changing your mind about the price you paid, once the bid has been applied.
• Bids that were applied to a previous week's board, once that week has ended.

How to request a refund

Email hello@vivahrank.in from the address associated with your vendor account, with:

• Your business name and registered phone number
• The Razorpay payment ID (starts with pay_) or the payment date and amount
• The reason for the refund request, referring to the categories above

We respond within 48 hours. Approved refunds are processed within 5–7 business days to the original payment method.

Grievance escalation

If you are not satisfied with our response, escalate to our Grievance Officer at grievance@vivahrank.in. We acknowledge grievances within 48 hours and resolve them within 30 days. See our contact page for details.