Refund Policy

Bids are non-refundable

Every payment made to VivahRank is a purchase of ranked placement on a public leaderboard for the remainder of the current week. Once a payment is captured and applied to the leaderboard, it has delivered the service purchased. Payments are non-refundable except in the specific circumstances listed below.

When we do issue refunds

We will issue a refund in the following situations. Refunds are processed to the original payment method via Razorpay within 5–7 business days of approval.

• Duplicate charge — you were charged twice for the same intended bid due to a technical error or gateway issue. We refund the second charge in full.
• Technical failure to apply the bid — payment succeeded but our system failed to apply your bid to the leaderboard for reasons attributable to us. Full refund.
• Vendor suspension before visible effect — if we suspend your listing before your paid rank has been visible on the public board for a meaningful period, we refund the affected payment.
• Payment successfully disputed with your card issuer or bank — the disputed amount is reversed. The corresponding bid is removed from the leaderboard and your account may be suspended pending review.
• Bid landed in the wrong week due to reset timing — if a payment initiated near the weekly reset boundary lands in an unintended week and you notify us within 24 hours, we will refund on request.

When we do not issue refunds

• Being outbid by another vendor mid-week. Your bid still buys your rank position at the amount you have paid.
• Not receiving the leads, bookings, or business outcomes you hoped for. VivahRank sells ranked placement, not outcomes.
• Changing your mind about the price you paid, once the bid has been applied.
• Bids from prior weeks after the weekly reset.

How to request a refund

Email hello@vivahrank.in from the address associated with your vendor account, with:

• Your business name and registered phone number
• The Razorpay payment ID (starts with pay_) or the payment date and amount
• The reason for the refund request, referring to the categories above

We respond within 48 hours. Approved refunds are processed within 5–7 business days to the original payment method.

Grievance escalation

If you are not satisfied with our response, escalate to our Grievance Officer at grievance@vivahrank.in. See our contact page for details.